Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

After this time period, if there you experience any defects or issues with the quality of your item we will offer an exchange or replacement up to one year after purchase.  

To start a return, you can contact us at madee@lospillows.com. Please note that returns will need to be sent to the following address: 24104 92nd Ave W, Edmonds, WA 98020

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at madee@lospillows.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
To exchange your item please contact us directly to help facilitate this.  In most cases we can personally facilitate a straight return but in some cases the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  

If you have questions please contact us at madee@lospillows.com

We are a small family run business and will always do our best to fulfill special accommodations for customers.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at madee@lospillows.com.