THE LOS PILLOW PROMISE
WE STAND BY LOS PILLOWS. WE COULDN'T/WOULDN'T/SHOULDN'T MAKE A PRODUCT WE DON'T BELIEVE IN OR FIND ASPIRATIONAL. THE IDEA FOR LOS WAS BORN FROM A NEED FOR A BETTER PRODUCT THAT WE USE EVERY. SINGLE. DAY.
PILLOWS ARE A very personal object FOR MANY, WHETHER IT'S YOUR FAVORITE nighttime PILLOW that's a little worse for wear and YOU'VE CARTED AROUND FOR A DECADE OR THE personal brand YOU HOPE TO CONVEY WITH YOUR THROW PILLOWS selection. THE PILLOW WAS DESIGNED WITH EMOTION IN MIND.
THE PILLOW IS CHIC NOT SLICK.
IF YOU'RE LOOKING FOR A SHINY, SLICK, CHI-CHI THROW PILLOW, THE PILLOW IS NOT THE PILLOW FOR YOU.
WE'RE NOT HERE FOR A LIVING ROOM WITH MUSEUM RULES, WE'RE HERE TO LIVE. LOS PILLOW IS BUILT TO BE LIVED ON. THE PILLOW WILL PROP YOU UP WHEN YOUR BACK HURTS, COMFORT YOU WHEN YOU'RE LONELY AND CUDDLE WITH YOU FOR ALL THE NETFLIX AND CHILL YOUR HEART DESIRES. IT'S A PIECE THE NOTABLE WILL NOTICE AND CAN SINGLE HANDEDLY ELEVATE YOUR ENTIRE AESTHETIC.
ALL LOS PILLOWS ARE MADE FROM ENTIRELY RECYCLED FIBERS-- LIKE LITERALLY, LOOK CLOSELY AND YOU CAN SEE THE BEAUTIFUL RAINBOW TEXTURE OF SUSTAINABLITY.
WE PURCHASE AUTHENTIC MEXICAN BLANKETS FROM A CAREFULLY SOURCED, FAIR TRADE WHOLESALE PARTNER. THE BLANKETS ARE WOVEN ON TRADITIONAL LOOMS AND HAVE A BEAUTIFUL LOOSE WEAVE THAT IS ULTRA-SOFT AND PROVIDES A RICH TEXTURED LOOK.
THEN THESE NEW BLANKETS ARE RIGOROUSLY WASHED AND REWORKED INTO THE STUNNING LOS PILLOW COVERS YOU'RE SHOPPING TODAY.
NATURAL IS BEAUTIFUL.
IN THEORY I LOVE THE CONCEPT OF A LIFETIME GUARANTEE. I GREW UP IN A NORDSTROM HOUSEHOLD AND THE CONCEPT OF ESSENTIALLY A LIFETIME RETURN POLICY WAS REVERED AND RESPECTED. FRANKLY, TO MAKE THESE LIFETIME GUARANTEE-ABLE THESE PILLOWS WOULD NEED TO COST 3X TIMES AS MUCH. IN AN INCREASINGLY EXPENSIVE WORLD IT WAS HIGHLY IMPORTANT TO ME THAT THESE PILLOWS WERE AFFORDABLE FOR MOST EVERYONE.
THE PILLOW IS MEANT FOR LIFE. TO BE UTILIZED-- TAKEN TO THE BEACH, CAMPING, MAKING PILLOW FORTS, FOR YOUR KIDS AND PETS TO CRAWL ALL OVER AND WHATEVER ELSE YOU CAN DREAM OF. THEN POP THE COVER OFF, POP IT IN THE WASH, RINSE AND REPEAT.
DUE TO THE AUTHENTIC NATURE OF THE WEAVE, RECLAIMED MATERIAL AND A THOUSAND OTHER FACTORS, YOU MAY START TO SEE SOME PILLING OR LOOSE STRINGS. THIS IS COMPLETELY NORMAL.
THIS CAN EASILY BE MITIGATED WITH A LINT ROLLER, SWEATER SHAVER AND/OR A LITTLE TRIM HERE AND THERE. THAT SAID, THESE PILLOWS ARE DURABLE AS HECK. WE'VE USED AND ABUSED AND HAVE ONLY FALLEN FURTHER IN LOVE. BUT REALISTICALLY I HAVE TO IMAGINE IT MAY NOT LAST FOREVER AND THAT'S OK. WE CAN'T PROMISE YOU A LIFETIME BUT HERE IS WHAT I CAN PROMISE:
LOS PILLOW PROMISE
- YOU WILL LOVE AND LIVE WITH YOUR LOS PILLOW.
- ONE YEAR GUARANTEE - ANY ISSUE WITH YOUR LOS PRODUCT WITHIN THE FIRST YEAR OF USE AND WE WILL EXCHANGE YOUR PILLOW WITH MINIMAL QUESTIONS ASKED.
- CUSTOMER SERVICE IS A CORE VALUE - BEYOND ONE YEAR WE WILL ALWAYS WORK TO MAKE SURE YOU'RE HAPPY WITH YOUR PURCHASE, EVEN IF THE ONLY WAY YOU'LL BE SATISFIED IS A REFUND (AND HAVE REASONABLE CAUSE).
- WHATEVER YOUR ISSUE, REACH OUT - WE LOVE PROBLEM SOLVING!
- WE ARE NEW AND ACTIVELY GROWING AND EVOLVING - IF YOU BUY SOMETHING AND SHORTLY AFTER SEE SOMETHING ELSE YOU'D PREFER, WE'LL WORK WITH YOU TO GET YOU A LOS YOU LOVE.
- YOU CAN PURCHASE WITH TOTAL CONFIDENCE.
- EVERY LOS PILLOW SOLD CONTRIBUTES TO A GREATER GOOD.
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